Know who to call
Work directly with a senior engineer who already understands the service.
Continuity
Service / Support & consultancy
Practical support from someone who understands the system.
Senior technical support, product guidance and incremental delivery for Django, Wagtail and web platforms that need dependable ownership.
01 / What it needs to do
Keep the platform healthy while it continues to improve.
Useful support combines rapid context, careful prioritisation and small improvements before issues become expensive.
Reduce surprises
Monitor health, dependencies and operational risk instead of waiting for failure.
PreventionPrioritise calmly
Separate urgent incidents, useful improvements and background maintenance.
ControlKeep moving
Use planned capacity for small releases that compound over time.
Momentum
02 / The complete package
Support that includes context and judgement.
The service is tailored to the platform's risk, release cadence and the level of in-house ownership.
Onboarding
Codebase, infrastructure, access, documentation and current operational risks.
Response
Triage, diagnosis, recovery and clear communication during incidents.
Maintenance
Dependencies, security updates, backups, performance and housekeeping.
Improvement
A visible backlog of product, reliability and developer-experience work.
03 / How we work
Senior engineering, without the agency layers.
Work directly with the person designing and building the product. Clear decisions, honest trade-offs, no messages lost in translation.
Understand
Map the workflow, the friction and the outcome that matters.
Design
Shape a clear user experience and a practical technical plan.
Deliver
Build carefully, release confidently and support what ships.
Give the platform dependable technical ownership.
We will review the service, agree a sensible boundary and propose a support rhythm that fits the real need.
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